Service camaraderie travels farther than one can imagine.
Wing Commander Ranjit Singh Mann left early. But he knew of his inevitable early departure. Very thoughtfully, he had prepared his family, Mrs Mann in particular, for life after he was gone. He trained her and left her an unwritten SOP to go by. So, when he finally departed, there was only the vacuum to be dealt with, most other aspects of life had been taken care of. Mrs Mann stayed in their flat in Gurugram for a few years before she moved to Bathinda to occupy their house which was being eyed by vultures in the absence of the owner. She did well on that front; had a good grip on evolving situations in which most people would buckle. Life moved on.
When faced with a health concern that could be addressed better in Delhi than in Bathinda, she sought an appointment in Max Saket and travelled to Delhi. What followed was not covered in her SOP. I was a silent witness to it.
Conscious of the heavy traffic and parking woes, we started from my home with sufficient cushion time. That consideration paid off because we found a parking slot far away from the main building. I felt sorry for Mrs Mann who had to walk a long distance on a dusty, uneven pathway between haphazardly parked cars. Nearing noon, the sun was adding to her woes.
Mrs Mann was to travel to the US shortly. Back in Bathinda she had been advised to undergo surgery related to varicose veins. Since she didn’t have much time in hand, she wanted to seek a second opinion and undergo the surgery if mandated by the specialist at Max Hospital.
When we reached the reception just about in time, we were told that it was not Dr Kumud Rai’s OPD day. The Principal Director of Vascular Surgery Department was not seeing patients.
“But I have a confirmed appointment with him,” said Mrs Mann, a bit rankled.
“If that be so, you can see him in the adjoining building,” advised the receptionist.
Unaware of the golf cart facility available at Max, we trudged about half a kilometre, part in the sun and part through winding corridors in the hospital buildings to reach the location. There, at another reception, was a long queue of patients registering their names to meet different specialists. I could see mercury rising in Mrs Mann’s head as we kept crawling forward. We were more than half an hour behind the slotted time with Dr Kumud Rai.
Mrs Mann exploded when our turn came and the receptionist told us that the registration for the ECHS Card holders was at a different location. Going there, registering and then reporting to the specialist would mean that we would be late by more an hour.
“We have been running from pillar to post for more than 40 minutes. Somebody should have guided us through this maddening maze.” Mrs Mann raised her voice.
The receptionist stood silent. Her eyes seemed to say, “I am sorry Ma’am. But that’s the way it is. Registration for ECHS is where it is… for your own convenience.”
Agitated, she dialled Dr Kumud Rai directly to give the specialist a piece of her mind. I smelt trouble and requested her to hand me her mobile. I was expecting a female voice at the other end.
“Hello, Dr Kumud Rai here.” I took a long second to realise that Kumud could be a male name too.
Then without wasting another moment, I delivered the monologue, which I had prepared seconds before and rehearsed too.
“Good afternoon, Dr Rai, I am Group Captain Chordia. I have come with Mrs Mann to Max. She had an appointment with you about half an hour ago. We were in the hospital premises on time but we have been wandering around cluelessly, still trying to register. I’ll be grateful if you could help us out.”
“Okay, I am handing the phone to my assistant. Please tell him where you are. He’ll send someone to assist you.” Dr Rai was busy as we could see.
Very soon, one of the hospital staff came and helped us clear the red tape and, before I could say ‘Jack Robinson,’ we were face to face with Dr Rai.”
Mrs Mann had carried the baggage of our recent experience into the doctor’s chamber. “We have been running from pillar to post for an hour…” she let out a volley when she got an opportunity to speak to the doctor.
Dr Rai poured a bucket of freezing cold water on her, “Ma’am, please calm down. Group Captain Chordia has told me in great detail about the torture you seem to have gone through. Those were procedural requirements. Unfortunately, you were inconvenienced. Now, please tell me what your medical problem is?”
Mrs Mann narrated her condition and showed him her medical history. “Dr, I want to know if surgery is necessary as advised by the doctors in Bathinda. If yes, how soon can it be done? I want to leave for the US within next two months.”
Dr Rai scrutinised Mrs Mann’s reports and said, “Get that person to me who says you need surgery. You don’t need it. You can leave for the US fearlessly. I’ll only advise you to use compression stockings.”
“I am already using compression stockings,” said Mrs Mann.
“Custom-made ones are better. If you wish, you can order them here and they can be delivered to you in Bathinda in two days.” [Note: After we were done with Dr Rai, we met a specialist who took measurements and the compression stockings were delivered to Mrs Mann in Bathinda.]
Dr Rai was interrupted a few times while he dealt with Mrs Mann. He disposed of each matter summarily and with intent. He was multitasking efficiently without ignoring the patient in front of him.
“Anything else?” enquired Mrs Mann.
“I suggest an ultrasound to help us determine an even clearer course of action.”
“Can I get the ultrasound done today?” asked Mrs Mann.
“I am afraid, ultrasounds are done with appointment and there is a queue there too… wait, let me see.”
He dialled a number on his mobile and spoke to someone in the X-Ray and Ultrasound department. “How busy are you? Can you help me with an ultrasound? It’s a brother officer’s wife…”
I don’t remember what he said after that. But that last bit—‘It’s a brother officer’s wife…’—stayed in my head; kept echoing till he completed his call.
When he was through, I asked him if he had a service background.
“I took premature retirement as a Colonel,” he said.
For Mrs Mann and me, the atmosphere in the room changed instantly. The drudgery of the hour gone by was replaced by fresh fragrant mountain breeze.
I have always felt proud of my uniform—my service. Some occasions instil extra pride. This moment with Dr Kumud Rai was one of them.
Dr Rai not only saw Mrs Mann and examined her papers but also helped us get a priority appointment for the ultrasound. Mrs Mann didn’t have visit Max again to discuss the report with Dr Rai. The gentleman doctor saw the report and advised her on the phone.
A brother officer!













