A Sinner, or a Saint?

On rare days, the area around Nizamuddin Railway Station, on the Sarai Kale Khan side, is in chaos. On normal days, it is in utter chaos. To my luck it was a normal day on that June morning when I had alighted from the Bhopal Rajdhani at 6:00 am. I skilfully wove my way through fly-infested little heaps of litter, and patches of dirty water caused by leaky pipes, and manoeuvred around people sleeping on the platform to exit the station. Getting atop the foot-over bridge and walking through a tidal wave of humanity had been an exercise in itself. Outside the station I was greeted by the mixed smell of overcooked spicy food emanating from the dingy hotels on the roadside. Competing with the signature odours of omelette and aloo parantha was the stench from the overflowing drains. A wretched dog, and two crows were feasting on the leftover food offered by a kind-hearted passenger.

Having lost my iPhone a few days ago, I was undergoing a forced digital detox. The apps on the phone I was using for the time being, were functioning at less-than-optimal efficiency. For that reason, my four attempts to engage a cab had failed. In the meantime, I had declined several auto rickshaw drivers to take me to NOIDA. Not that I was averse to travelling by a three-wheeler. It is just that I had three suitcases and an air-bag, which I presumed wouldn’t fit into an auto.

Mahender Singh, an auto driver—the events of the following half hour or so, had obliged me to ask him his name when we parted in NOIDA—read my mind and nudged me to re-evaluate my options. “Sir, don’t worry, I’ll be able to adjust everything into my auto,” he offered.

“Should I continue to stand in the crowded place and keep trying to get a cab; or, I must hop into his auto and get some semblance of relief?” Embedded in that dilemma was my strong urge to be anywhere else, soon. Then, the stench and the noise nudged me to accept his offer. The man could well have been a smart warehouse in-charge, or a logistician, I thought when he stowed my bags meticulously in the little space behind the passenger’s seat.

…king of the road

“Sir, sit tight and keep pushing the back of the seat so that your bags stay in place,” he directed me as he cranked the engine to life. Soon, we were zipping down the crowded road. In a small stretch of about half a kilometre, where pedestrians and vehicles of all kinds were fighting for every inch of space, Mahender’s driving speed was causing me anxiety. The horn of his vehicle was perpetually ‘ON’. He was shoving the nose of his auto into the small gaps wherever he could find them, and was pushing forward. He was behaving like a man possessed. At one point, he entered the wrong lane. My heart missed a beat every time he dodged the traffic coming from the opposite direction. He was occasionally lifting his eyes off the road and staring at the Google Maps on the damaged screen of his mobile phone, which he had tied (literally crucified) on the handle of his auto where the speedometer ought to have been. To him, speed did not matter. In any case, he was driving at max possible throttle setting all the time.

By the time we reached the Outer Ring Road, I had refined the long draft of my sermon to him on adherence to traffic norms. The density of the traffic had reduced, and the average speed of vehicles on the road had gone up considerably. So, I decided to defer the delivery of a piece of my mind to him until we reached NOIDA.

Yet, there was no respite for me. All along the way, he kept changing lanes without giving any indication and overtook vehicles from any ‘convenient’ side. I held firmly on to the metal pipe in front of me and avoided getting thrown out of the auto. On a few occasions, I dared to assist him by stretching my hand out to convey his intention (turning left or right) to the drivers he was sharing the road with. He was looking at me from the corners of his eyes and didn’t mind what I was doing.

“If we, the educated lot, do not correct these erring drivers, who will? On reaching my destination, I’ll pull him up…. But, who am I to correct him? Who all will I correct? There are so many reckless people on the road… the drunken, the rich and the mighty who mow down unsuspecting pedestrians… the under-age privileged ones who kill and are let off by the court after writing an essay on traffic rules….”

Sinner, or Saint

My thoughts were travelling ahead of the noisy auto when, all of a sudden, came a moment of reckoning. An ambulance approached a roundabout which Mahender was negotiating at a high speed. I was certain that he would carry on driving, not giving a pass to the ambulance approaching us from the left. So, I stretched my left hand, indicating to the ambulance driver that Mahender was in no mood to slow down.

To my utter surprise, Mahender slowed down, almost to a halt, and asked me to pull back my hand. “Sir, let the ambulance go,” he said with an air of urgency. Then, he felt the surprise in my reaction and said, “Sir, an ambulance must always be given the right of way. Don’t know how serious the patient inside it might be.” This thought coming from Mahender who had been flouting almost every possible traffic rule since we left Nizamuddin Railway Station, surprised me no end.

I ejected the draft of the moral lecture meant for Mahender, out of my cluttered mind when the auto stopped at my residence. He didn’t deserve a sermon from me. He didn’t let me carry my bags—lifting them himself up a flight of ten steps to the landing in front of my flat. And, before I could realise, he was gone, leaving a breath of fresh air on that summer morning.

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Air Commodore Sanjay Sharma (IAF Veteran)

I was 17 and a half. BSc Prev. Onboard Utkal Express from my small town Kosi Kalan to Raja ki Mandi. ( From home to Sapru Hostel, Agra College). Month of December. A group of four ruffians in their twenties boarded the train without a ticket (an accepted norm on that route) from Mathura. Asked the other passengers to ” Khisko, thoda sa” to make room for them to sit. Started playing cards. I was cursing them silently in my slight frame for being so unruly. There was a beggar in a tattered shirt and an excuse for a pajama. He came dragging himself and started begging. Hardly anybody gave him a paisa until he came close to this gang and suddenly, the most ” Goonda looking” one amongst them took his pullover off and made this beggar wear it.
People broke into applause. I felt small in my own eyes for judging the book by its cover.

Unsung Women of Substance

It wasn’t eavesdropping; the words simply fell on my ears, and I couldn’t help respond. What followed was a precious insight into the behaviour of two conscientious service providers.

The story goes thus:

Yesterday (Tuesday, April 7, 2026), I was in the path lab of Kailash Hospital for a blood test. Since on numerous occasions in the past, I have fainted at the sight of blood, I deliberately looked the other way as the nursing assistant prepared to prick my vein and draw a sample. It was a deliberate effort to divert my attention away from the needle. That’s when I noticed these two young women talking. One of them, Manisha, was a member of the support staff in the lab. The other one, Lalita, was at the desk handling patients’ documents.

It was a rare lull in the otherwise overcrowded lab.

“I was very angry at that patient who left a while ago,” said Manisha.

“I know,” nodded Lalita with understanding.

Curious, I turned to them after my test. “How can you be angry at a patient? As service providers—especially in healthcare—you’re expected to remain calm and caring,” I said.

“But Sir,” Manisha responded politely, “that man spat paan in the bin meant for medical waste. It is unhygienic and simply not done. There are spittoons outside.”

“That’s pathetic behaviour,” I quickly jumped the fence on to her side. “If that was the case, he deserved a slap, not just your anger,” I added with superficial agitation.

On a serious note, I added, “You should have reported the matter to the authorities.”

“Sir,” now it was Lalita’s turn, “Everyone who visits us, is already stressed with an ailment or the other. They carry their own worries. Reacting harshly or escalating matters would only add to their distress. We don’t take offence when none is intended.”

Lalita left me speechless. I hadn’t expected such maturity from someone dealing routinely with difficult situations. I admired the sense of duty of the two women.

“Keep up that spirit,” I said as I left. “Your attitude will take you far.”

How I wish Dr Mahesh Sharma (CEO of Kailash Hospital) reads this piece and gives these women of substance a well-deserved pat on the back.

Postscript:

I happened to be at the lab again yesterday (Tuesday, April 14, 2026). I saw the two ladies; busy as bees. I thought that after my pleasant interaction the other day, they’d recognise me. No, I was mistaken. They couldn’t place me. So, to start a conversation I addressed Manisha, “You are Manisha. Aren’t you?”

“How do you know my name,” said Manisha quizzically.

“Don’t you remember,” I said, “I spoke to you that day about…”

“Ohhh yes, Sir. Of course, of course” she smiled, “I remember now…”

I showed them this post on my blog and said, “I wish, Dr Mahesh Sharma sees it. He’ll be pleased.”

I thought, the two would be flattered by something being written about them and their CEO coming to know about their dedication to duty. But Lalita surprised me yet again with her response. “Sir, it matters less whether Dr Mahesh Sharma reads this and pats us. More important and greatly satisfying for us is that you are pleased with our work and have cared to write about your experience. That, indeed is a big reward!”

My feeling of appreciation and respect for the two climbed many more notches.

If only there were more such people around!